Privacy Policy

Who We Are 

Loch & Skye LTD (referred to as "we", "us", or "our") is a family-run business registered in Scotland under company number SC753199. We specialise in providing high-quality, space-saving home products, designed and dispatched from our base in Scotland. For the purposes of data protection law, we are the “data controller” responsible for how your personal information is handled. 

When Do We Collect Your Information?

We collect information when: 

  • You place an order, sign up for an account, or interact with us via our website, phone, email, social media, or in person. 
  • You participate in surveys, competitions, or provide feedback. 
  • You visit our website (usage data may be collected through cookies). 
  • We conduct credit or identity checks (e.g., for wholesale accounts or large orders). 

What Information Do We Collect?

Depending on your interaction with us, we may collect: 

  • Contact details: name, email, phone number, and postal address. 
  • Transaction information: details of products purchased or supplied. 
  • Payment and delivery details. 
  • IP address and browser information (for website analytics and security). 
  • Credit, ID, and verification data when legally required (e.g. under money laundering regulations). 

How We Use Your Information

We use your data to: 

  • Process and fulfil orders. 
  • Provide customer support and respond to queries. 
  • Improve our products and website through analytics. 
  • Send updates, offers, and relevant marketing (only if you’ve opted in — you can unsubscribe anytime). 
  • Meet legal and regulatory requirements, including anti-fraud, anti-money laundering, and credit risk assessments. 
  • Protect our business operations and ensure the security of our systems and premises. 

Disclosure of Your Information

We may share your data with: 

  • Trusted service providers (such as couriers, IT support, or payment processors). 
  • Professional advisors (e.g., accountants, legal consultants). 
  • Credit agencies and fraud prevention organisations. 
  • Review platforms (e.g., Trustpilot) if we invite you to share feedback. 
  • Legal or government bodies where required by law. 
  • Klarna, if you choose their payment options — see Klarna’s privacy notice. 

We do not sell or trade your personal data to third parties for marketing purposes. 

Cookies

Our website uses cookies to improve your experience and analyse traffic. These small files allow us to remember your preferences, maintain your basket, and track usage data via tools like Google Analytics. You can manage your cookie settings via your browser. For more details, please see our [Cookie Policy]. 

Data Security

We take security seriously and follow appropriate procedures to protect your information. This includes SSL encryption for online payments, restricted access to systems, and secure data storage. 

Please keep any account passwords secure and do not share them with anyone. 

Your Rights

You have the right to: 

  • Access and request a copy of your personal data. 
  • Correct inaccurate or incomplete data. 
  • Object to or restrict how we process your data. 
  • Request data deletion, subject to our legal obligations. 
  • Withdraw consent for marketing at any time. 

Data Retention

We only keep your personal data for as long as necessary to fulfil our contract with you, or as required by law. Typically, we retain relevant records for up to 10 years after our last interaction. 

Changes to This Policy 

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date. 

Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at: 

Email:hello@lochandskye.com

Who We Are

Loch & Skye LTD (referred to as "we", "us", or "our") is a family-run business registered in Scotland under company number SC753199. We specialise in providing high-quality, space-saving home products, designed and dispatched from our base in Scotland. For the purposes of data protection law, we are the “data controller” responsible for how your personal information is handled.

When Do We Collect Your Information?

We collect information when: 

  • You place an order, sign up for an account, or interact with us via our website, phone, email, social media, or in person. 
  • You participate in surveys, competitions, or provide feedback. 
  • You visit our website (usage data may be collected through cookies). 
  • We conduct credit or identity checks (e.g., for wholesale accounts or large orders).

What Information Do We Collect?

Depending on your interaction with us, we may collect: 

  • Contact details: name, email, phone number, and postal address. 
  • Transaction information: details of products purchased or supplied. 
  • Payment and delivery details. 
  • IP address and browser information (for website analytics and security). 
  • Credit, ID, and verification data when legally required (e.g. under money laundering regulations).